What are Cookies?
Cookies are small text files containing user IDs that are automatically placed on your computer or device by when you visit a website. The Cookies are stored by the internet browser. The browser sends the Cookies back to the website on each subsequent visit, allowing the website to recognise your computer or device. This recognition enables the website provider to observe your activity on the website, deliver a personalised, responsive service and improve the website.
Cookies can be ‘Session Cookies’ or ‘Persistent Cookies’. Session Cookies allow a website to link a series of your actions during one browser session, for example to remember the items you have added to a shopping basket. Session Cookies expire after a browser session and are therefore not stored on your computer or device afterwards. Persistent Cookies are stored on your computer or device between browser sessions and can be used when you make subsequent visits to the website, for example to remember your website preferences, such as language or font size.
Cookies We Use and Their Purpose
We use 2 types of Cookies:
- Strictly Necessary Cookies
- Performance Cookies
Each type of Cookies and the purposes for which we use them are described in this section.
Strictly Necessary Cookies
Strictly Necessary Cookies are necessary for our Website to provide you with a full service. If you disable them, certain essential features of the Website will not be available to you and the performance of the Website will be impeded.
|On login, to store your authentication details. Its use is limited to the admin console area, /wp-admin/
|After login, which indicates when you’re logged in, and who you are, for most interface use.
|The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
‘Performance’ Cookies collect information about how you use our Website, for example which pages you visit and if you experience any errors. These Cookies don’t collect any information that could identify you – all the information collected is anonymous. We may use these Cookies to help us understand how you use the website and assess how well the Website performs and how we could improve it for you. We may also use such Cookies to discover which parts of the Website interest you and measure how effective our advertising is.
|2 years from set/update
|Used to throttle request rate.
|30 mins from set/update
|End of browser session
|Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
|6 months from set/update
|2 years from set/update
|Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
|This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.
|This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.
|This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
|This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
|This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
|This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
|This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.`
|This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
First and Third Party Cookies
You can find out about third party cookies here:
You can manage Cookies through the settings of your internet browser. You can choose to block or restrict Cookies from being placed on your computer or device. You can also periodically review the Cookies that have been placed there and disable some or all of them.
You can learn more about how to manage Cookies on the following websites: www.allaboutcookies.org and www.youronlinechoices.com.
Please be aware that if you choose not to accept certain Cookies, it may mean we are unable to provide you with some services or features of the Website.
Flash Cookies and How to Manage Them
We may provide videos and other content through the Website using Adobe Flash Player, which uses ‘Flash Cookies’ (also known as ‘Local Shared Objects’) to provide useful features such as auto-resume and the ability to save your preferences. Flash Cookies are placed on your computer or device in much the same as other Cookies. However, it is not possible to manage them in the same way through your internet browser settings. You can learn more about how to manage Flash Cookies on www.allaboutcookies.org. Please be aware that if you choose not to accept Flash Cookies, you will be unable to view certain content, such as videos.
Questions or Concerns