LEAD ARTICLE: “Pastoral Care in not something schools do; It is something schools are” by NAPCE’s Dr Amanda Hatton
“Pastoral Care in not something schools do; It is something schools are” by NAPCE’s Dr Amanda Hatton
Pastoral care is often described as the heart of a school.
However, it is not just an initiative or a programme, nor is it the responsibility of one team or individual. Rather, it is part of the culture and identity of the school. It is found in the relationships, routines and everyday interactions that help children feel safe, valued and ready to learn.
The most effective pastoral care is rooted in genuine listening and trust, making space for curiosity. It is one of the clearest expressions of a school’s ethos and values, where those values move beyond words and become part of children’s everyday experience.
Over recent months, I have had the privilege of visiting schools and working alongside staff.
This newsletter draws on some of the common themes I have observed during those visits, reflecting on the importance of pastoral care and the many ways it is brought to life in schools every day.
Pastoral care underpins children’s experience of school, providing stability, consistency and trusted relationships. As schools navigate increasing complexity, it matters now more than ever.
Schools are supporting children and families with increasing emotional wellbeing needs, rising levels of anxiety, attendance challenges, SEND pressures, online influences and social media pressures, financial hardship, and complex safeguarding issues.
Although these challenges are significant, they also remind us why strong pastoral care is so important.
Support is provided through the culture that is created by everyday experiences, including children being greeted by name, adults noticing changes, predictable routines, opportunities to be heard, consistent responses and a genuine sense of belonging.
Current safeguarding guidance reminds us that creating a culture where children feel safe, listened to and supported is everyone’s responsibility.
If pastoral care is something a school is, rather than simply something it does, then it cannot rest solely with a pastoral team, safeguarding lead or senior leader.
It is shaped by every adult who is part of the school community. Pastoral care is often found in the ordinary moments that can easily go unnoticed.
It is the smile and greeting at the school gate, the teacher who notices a child is quieter than usual, the teaching assistant who quietly offers reassurance, the office staff member who recognises when a child seems unsettled, the lunchtime supervisor helping children navigate friendships, or the site staff member who takes a moment to chat as pupils walk across the playground.
Individually, these interactions may seem small, but together they create an environment where children feel seen, valued and safe.
When children experience consistent kindness, respect and genuine interest from the adults around them, they begin to develop a sense of trust and belonging.
They learn that there are people who will listen, notice when something is wrong and respond with care. These everyday experiences help to build the relationships that sit at the heart of effective pastoral care.
Over recent months, I have had the privilege of visiting several schools and working alongside dedicated professionals. One of the things that has struck me most is that the strongest examples of pastoral care are rarely defined by one initiative or intervention.
Instead, they are reflected in a shared culture where everyone understands that they have a role to play in supporting children and young people.
Whether directly or indirectly, every interaction has the potential to make a difference. In my observations, I have noticed that these aspects are woven into the school day by everyone.
Perhaps this is one of the greatest strengths of a caring school community: every member of staff can help a child feel that they matter.
My visits to a number of schools have enabled me to see and feel how pastoral support is lived and experienced.
They have also reminded me that small things can communicate care and belonging. For example, one child smiled, said hello and asked how I was, while another said, “Goodbye, I hope you enjoy the rest of your day.”
These small, authentic moments are often the ones that communicate care and belonging most powerfully. They reflect a culture where kindness, respect and genuine human connection are valued and modelled.
Discussions with children highlighted the importance of moments of connection with staff and with one another, and how these create a sense of belonging.
They spoke about respecting one another, taking active roles in supporting each other throughout the day, building friendships, recognising when they needed to regulate their emotions, and knowing how and where to seek help.
This moved beyond the importance of providing sensory spaces, quiet areas and supportive physical environments, demonstrating that children are not only recipients of care but also learn to extend care to others.
This reflects what might be described as an “invisible curriculum”: the aspects of school life that exist within the environment, atmosphere and relationships, where pastoral care is woven into everyday interactions rather than being confined to formal learning, the curriculum, planned strategies or interventions.
Children are always learning from the culture around them. Through this invisible curriculum, they learn what a school truly values and develop their own sense of belonging within that community. They learn that they can ask for help, that they are valued, and that relationships matter.
Viewed through a children’s rights lens, we can consider the importance of effective pastoral care, where children’s rights are realised through culture and practice, not just policies.
This is where rights become meaningful: where children are protected, listened to, respected, included and supported to participate.
Children are experts in their own experiences, and their voices provide valuable insights into the relationships, environments and everyday moments that help them feel safe, valued and that they belong.
Through this lens, pastoral care becomes something we create together, in partnership with children. As we approach the end of another busy academic year, we should thank everyone working in our schools.
Pastoral care involves significant emotional labour and often many extra hours added to the working day. Every day, staff are alert, noticing, listening and responding.
In holding this space, they often carry the weight of difficult stories while, at the same time, providing stability for children, both individually and collectively.
The kindness, patience and consistency shown every day often go unseen, yet they make an immeasurable difference to children’s lives.
Providing support for staff wellbeing is crucial to sustaining this culture, and a culture of care is strongest when it includes care for the adults as well as the children.
I hope the summer break offers an opportunity to rest, reconnect with family and friends, and return refreshed for the new school year. Looking after ourselves is not separate from looking after others; it is part of sustaining the compassionate relationships that lie at the heart of pastoral care.
Pastoral care is rarely defined by a single initiative or programme. More often, it is found in the everyday moments that reassure a child they are safe, valued and that they belong.
Those moments may seem ordinary, but their impact can last a lifetime.
Dr Amanda Hatton
NEC Member, NAPCE
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